Support
Need help? Start here.
Clear answers about downloading, records, maps, permissions, backups, and Plus.
Download and platform
Can I download Mappamory now?
Yes. Mappamory is available on the App Store for iPhone and requires iOS 17.0 or later.
What is the difference between Free and Plus?
Free supports up to 15 people and 30 records. Plus currently unlocks unlimited people and records. Features still in development are not promised as current purchase benefits.
People, places, and records
What can one record contain?
A record connects one or more people to one place and can use either a point date or date range. Add tags, a title, notes, and photos when useful.
How are records with several people saved?
During creation, keep the people together in one shared record or choose separate records for each person. A shared record is not automatically split after saving.
Does Mappamory read my entire contacts list?
No. Contact import uses Apple’s system contact picker. Mappamory receives only the contacts you explicitly select and lets you review them before saving.
Map, search, and filters
Does Mappamory show anyone’s live location?
No. The map shows places you deliberately saved in records. It does not show live friend locations or record anyone’s movement history.
How can I choose a place?
Choose directly on the map, search, deliberately use current location, or import a supported Apple Maps or Amap link. Mappamory does not continuously track location in the background.
How do I find records later?
Return from People or Map, use search, or filter the map by people, date, and record tags.
Local data and permissions
Does Mappamory upload my records to a server?
Mappamory does not upload your people, records, photos, notes, or tags to Mappamory-owned servers. Place search, geocoding, current location, and purchases may use Apple system services.
Does Mappamory read my whole photo library?
No. Photo import uses Apple’s system picker, so Mappamory can read only the photos you choose. Camera access is used only when you take an avatar or record photo.
What does a backup contain?
A full .fabackup can include people, records, tags, links, record photos, avatars, and place images. A data-only backup skips record photos but may retain avatars and place images.
Plus and support
Who handles Plus purchases and refunds?
Apple App Store and StoreKit handle purchases, subscriptions, refunds, and payment information. Mappamory reads only whether Plus is active so it can open the related limits.
How do I report a problem?
Email mappamory@outlook.com. Include your iPhone model, iOS and Mappamory versions, reproduction steps, and expected result. Attach a screenshot when useful.
For location, photos, contacts, or local data, read the Privacy Policy.